This is from the Piano Technicians Guild:
What is a Registered Piano Technician (RPT)?
The field of Piano technology is an unregulated trade. Therefore the Piano Technicians Guild has set its own standards of quality for piano technicians. The Guild has two types of members: Registered Piano Technicians and Associates. Associate membership is open to anyone with a “professional or avocational interest in piano technology.” On the other hand, the title of “Registered Piano Technician” must be earned by passing a series of examinations.
The RPT examinations are in three parts. There is a written exam, testing basic knowledge of piano design, tuning theory, repair and general piano technology. Next, a technician takes a standardized tuning exam. At least three examiners, set up a “master tuning” by tuning a test piano until they are convinced as a group that every note is in the best possible place. This “master tuning” is then used as the standard against which the examinee is measured. Using sensitive electronic measuring equipment, the examinee’s tuning is compared against the “master tuning.” This system gives a fair and standardized test for all chapters of the Piano Technicians Guild. The next phase of the examinations is a “technical test.” This test involves regulation of a grand action model and a vertical action model. On the test for the vertical action, the examinee is given a bag of parts, and must assemble it into an action model and make it function correctly. This method keeps the exam a reasonable length but still tests for the necessary skills. Then there is a repair test, covering all the basic in-home type repairs, such as broken strings, key repairs, and broken action parts.
The rating of RPT is not meant to be a rating for a rebuilder; it is meant to show that the technician is ready to handle normal piano service and repair. The Piano Technicians Guild has put a lot of time and effort into its examinations to establish a good set of standardized tests which will help insure quality service. The written test takes about 1 hour. The tuning and technical tests take about 4 hours each.
Only Registered Piano Technicians can advertise with that title. The Piano Technicians Guild does allow Associate members to advertise as “Associate” members, but these members have not yet passed the exams. They are encouraged to take advantage of PTG’s educational offerings. When you are looking for service on your piano, look for a Registered Piano Technician. The logo above designates that the member is an RPT. Note the words Registered Piano Technician in the logo itself.
Here are our official descriptions of these categories :
A Registered Piano Technician (RPT) has passed a series of rigorous examinations on the maintenance, repair, and tuning of pianos. Only RPTs are authorized by The Piano Technicians Guild to display the logo containing the words “Registered Piano Technician”.
An Associate is a member who has not passed the RPT examinations. Associates may be studying piano technology and working toward RPT status, or may be piano retailers, rebuilders, refinishers or other specialists.


Dave Buus, Tucson AZ said:
Bob, My wife is deeply pleased with the performance of our Kawai as a direct result of your skills. I just stood near the piano and luxuriated in 'Porgy...(Read more . . . )
Dr. Fred Fox said:
Thank you, Robert. Steinway sounds great! Dr. Fred Fox Green Valley, AZ Listen to Dr. Fred Fox(Read more . . . )
A. Thomas, Vail AZ said:
It never sounded this good!(Read more . . . )
Mary Kaye Masters said:
"My Wurlitzer Spinet NEVER sounded this good!" That's what I told Bob, when I called him a few days after he tuned my piano for the first time. ...(Read more . . . )
Chuck Littau said:
I am not a customer, but a good friend and fellow technician. We are going to miss Bob in Kansas City and Tucson is acquiring one of the best piano...(Read more . . . )
David Gardner said:
When cleaning out a storage area that had been overlooked for over 10 years, I found an old black Yamaha studio piano that my predecessor had apparently put there. ...(Read more . . . )
Ron Steen said:
Bob Conrad has taken care of our 12 pianos here at the Cathedral since 1977 and in all those years, we have never had a problem with his work. He...(Read more . . . )
Ruth R. Blake said:
Bob has tuned and taken care of my two matching Steinway grands for over 30 years. When we moved and I no longer needed one of the grands, he...(Read more . . . )
Ann Marie Scahill said:
I bought my Steinway in 1980, and had some very bad experiences with tuners until I met Bob Conrad. He was recommended to me by the largest Steinway dealer in...(Read more . . . )
Schmitt Music, Overland Park, KS said:
To Whom It May Concern: Robert Conrad has provided exemplary service for Schmitt Music and Jenkins Music for many years. He is very professional. Our company sells the Steinway Family of...(Read more . . . )