What Customers Have Said
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11 Responses to What Customers Have Said
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To Whom It May Concern:
Robert Conrad has provided exemplary service for Schmitt Music and Jenkins Music for many years. He is very professional.
Our company sells the Steinway Family of pianos as well as Yamaha pianos in the Kansas City metropolitan area. Mr. Conrad has seviced both of these high quality instruments for us and we have received several compliments from satisfied customers.
We are very happy to recommend him and his services.
Sincerely,
Harry Reed
Senior Piano Specialist
Schmitt Music Piano Center
913-663-4756
Jamie Deets
Service Manager
Schmitt Music
913-663-4788
I bought my Steinway in 1980, and had some very bad experiences with tuners until I met Bob Conrad. He was recommended to me by the largest Steinway dealer in Kansas City. I wanted someone whom I could trust and depend upon, someone I could continue to call on a routine basis and for emergencies. That’s Bob! He tuned my piano for almost twenty years, and I always looked forward to his visits, as he is very pleasant guy and a great conversationalist. I highly recommend Bob to anyone who needs a great, reliable tuner.
Bob has tuned and taken care of my two matching Steinway grands for over 30 years. When we moved and I no longer needed one of the grands, he helped me find a good home for it. I will miss him now that he has moved to Tuscon because he knew my piano and took care of it like a doctor would a patient.
Bob Conrad has taken care of our 12 pianos here at the Cathedral since 1977 and in all those years, we have never had a problem with his work. He treats every instrument–from our grands which are used every week, to our aging classroom uprights–with the same loving care and makes every piano sound the best it possibly can.
His fees are very reasonable and you can always count on him to show up for his appointments on time or contact you if he cannot. Not only has he tuned for us, but has repaired, voiced and done other maintenance work for us through the years to protect our investment in our instruments. In every case we were thrilled with the results and never once felt that we didn’t get a lot more for our money than we could have hoped.
I have recommended Bob to literally scores of people and in every case, they agreed with me: he is the the best tuner around! On top of that he is honest and a nice guy who is easy to work with.
I recommend him to anyone looking for a piano tuner. I know you won’t be disappointed.
When cleaning out a storage area that had been overlooked for over 10 years, I found an old black Yamaha studio piano that my predecessor had apparently put there. It was basically a good instrument but because it had not been touched in a long time, it needed some attention. Bob Conrad tuned it and brought it up to standard pitch. He fixed and fine-tuned all the mechanical issues that had crept in over the years. When he finished, I had a first-class, beautifully regulated, well-tuned instrument with an unparalleled tone. You can trust Bob to tune your piano accurately and perform the necessary repairs and maintenance to keep it in top condition.
David Gardner
Organist and Choirmaster
St. Paul’s Episcopal Church
Lee’s Summit, MO
I am not a customer, but a good friend and fellow technician. We are going to miss Bob in Kansas City and Tucson is acquiring one of the best piano tuner/technicians in the United States.
When I first started in this business in 1984, it was Bob Conrad who gave me valuable advice and taught me the ins and outs of the business. I owe him a great debt.
When I broke my arm in 2007, Bob helped out by servicing some of my customers until I could get back on my feet. They were very pleased with his work.
“My Wurlitzer Spinet NEVER sounded this good!” That’s what I told Bob, when I called him a few days after he tuned my piano for the first time. The other tuners I’d used had always told me my piano was too small and cheap to ever sound very good.
But Bob had the skills and willingness -and took the time!- to make my Wurlitzer Spinet sound really nice. I finally find a super tuner, and then he leaves town. I’m happy for him, but he will be dearly missed. Bob made my piano sound the best it has ever sounded.
It never sounded this good!
Hi Bob,
I just wanted to tell you how wonderful the Steinway at the church sounds. I have been enjoying practicing and playing it. I can’t thank you enough ~ it sounds beautiful! I just wanted to let you know, I really appreciate the work you have done. It is such a joy to play now.
Bob,
My wife is deeply pleased with the performance of our Kawai as a direct result of your skills. I just stood near the piano and luxuriated in ‘Porgy & Bess’.
Thank you. Your concern has made a difference in our lives.
Warm regards,
Dave Buus
Hey Bob-
Again, thank you so much for your professionalism, advice and honesty in handling this for me. I wouldn’t have done this without your help.
Ray Barber, Riverside CA